We’ve got you covered. We honor the manufacturer’s warranty 100% on all products sold on our site. If you should have any difficulty with a product within the first thirty days of purchase, we’ll cover shipping fees to get that replacement part out to you. Shipping and taxes will apply to orders older than thirty days. Labor warranties are not provided on any of the products we sell, however, a professional installer can provide a labor warranty for their workmanship.

Most of the products sold on our site are intended by the manufacturers to be installed by professional heating and air conditioning technicians. However, we make them available to do-it-yourself individuals like yourself so that if you are mechanically inclined and able to install them on your own you can save a substantial amount of money. (For safety reasons, however, do not install a furnace yourself unless you are qualified to do so. Learn more). The decision to purchase from us and install on your own will be as informed as possible so you feel it is a success. Most of the manufacturers of these equipment products sold on our site have no provision to provide warranty replacement parts or technical support to you directly, since they only work through dealers such as your local heating and air conditioning contractors. If you choose to install the products yourself, which you certainly may, please be aware of the following:

• Having a professional install your product is recommended, as they will provide the labor warranty on their work to ensure your warranty can be processed effectively.
• A professional of your choice needs to inspect and start up your unit after installation to validate the warranty. This professional should be licensed based on your state and local regulations and can be verified by your state or local licensing authority.
• A receipt from a licensed technician will also ensure your warranty claim can be processed effectively.

If you have a problem with your product within the warranty period, you may contact Alpine Tech Support to assist with troubleshooting. We have highly trained technicians who may help perform a diagnosis of the problem with you over the phone. Warranties are processed directly through Alpine Home Air, and contacting the manufacturer will not be necessary. Please ensure your products are registered before troubleshooting to avoid any delays with processing your claim. Once the problem has been identified and replacement parts are confirmed, they will be shipped to you under the terms of the warranty.

If you are not able to work with our tech support over the phone, you may at your own expense hire a local HVAC technician to visit your home to do this for you, as there may be some testing procedures that require a licensed technician to perform. When the technician arrives at your home, have them call Alpine to be talked through the diagnostic procedure. Further information or troubleshooting may be required to process your warranty, including an additional trip by your service professional. Please ensure your technician speaks with our tech support while on site. If the technician you hire performs a diagnosis on their own without speaking with Alpine staff and it is later determined that the diagnosis was incorrect, you will be responsible for the cost of the part.

Please note that our standard terms come with geographic limitations, it’s important to know that warranties for Alpine Home Air Products do not cover installations in Alaska, Hawaii, Puerto Rico, or any locations outside the United States.

We are glad to assure you that you can always get free technical support from us via email at [email protected] or as toll-free phone at (800) 865-5931, option 2. If you have any questions or concerns, we welcome you to contact us. We are here to help you. We wish you and your family a healthy and comfortable home environment.